We’re pleased that you’ve found NonSkidPaint.com and selected Monster Paint Products Ltd. to supply you with your non-slip coatings products. We really appreciate your business!
In order to effectively handle and process your business, we have established certain terms and conditions. You are encouraged to read and understand these terms and conditions before you place your order. You will be required to agree to them before we will accept your order.
We accept four main methods of payment:
- Credit Card (some restrictions apply)
- Prepaid (wire transfer, EFT, TT, Western Union)
- Postpaid (via written purchase order, on approved credit, for qualifying US customers only)
NOTE: due to the high risk of fraud with credit cards, the acceptance of payment by credit card is not guaranteed, even though you may have selected this payment method at the checkout and your card may have been pre-authorized. After your credit card order is placed, we may wish to run additional fraud/risk checks that disqualify your card as eligible. Under these circumstances, we will not process the transaction that has been pre-authorized and you will be invited to pay by an alternative method.
In every case, payment in full or the written commitment to purchase via valid purchase order (subject to approved credit for US customers only) must be received before items are shipped.
Order Processing Times
All orders will take some time to process prior to shipping out. This time allows us to receive the order, review and confirm your order, process the payment, send instructions to our warehouse, process and pack the order, handle any documentation and prepare the shipment for pick up by the courier/shipping company. All in-stock orders ship within 24 hours from Monday to Friday. Items that are not-in-stock will take additional lead time prior to shipping. If you would like detailed turn around or lead times, please contact us.
We ship UPS Ground and use transport carriers for larger purchases, If you wish to arrange for UPS second day shipping, please contact us directly. Additional shipping charges will apply.
Our products are shipped in boxes, which hold a maximum of 12 spray cans, 4 quarts, 4 gallon, and one 5-gallon pail. For each box that is shipped, the freight charges will depend on the weight of the product in that box for your order.
Do to the nature of our products and Transportation Regulations, we ship via UPS Standard Ground. Second day Air Freight is available for most products, additional shipping charges apply. (Contact us for details). If your order is large enough to consider Truck Line Freight carriers that will be considered. The shipping cost numbers vary but you usually need to have a order greater than 12 gallons to consider Truck Line Freight Companies.
Your items will ship from our US manufacturing facilities and warehouse, at our discretion. You will not be responsible for additional duties or brokerage fees that might be charged after you receive your order confirmation.
Orders are usually shipped in 24 hours of receiving the order if the item is in stock. If the item you requested is out of stock, we will ship it as soon as it becomes available. We cannot guarantee when an order will arrive.
Transit time varies from two days in California, three days to Western states, four days to the Midwest, and five working days (seven days, including the weekend that falls in between) to the East coast. “We will not ship to a Post Office Box.”Consider any shipping time offered to you by www.Nonskidpaint.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Help and Support
If you need help or support, please call 1.888-766-7547 or Contact Us
Return & Refund Policy
We will refund any unopened products within 30 days, however there is a 20% restocking charge for all returns. All orders must be shipped back in original boxes or they must be clearly identified by client returning product. Each box must have the following label attached or clearly printed on the boxes, or the Transit Company may refuse box. The label is: CONSUMER COMMODITY and under CONSUMER COMMODITY label the following symbol ORM-D, MUST BE PLACED INSIDE A CLEAR DARK RECTANGAL LINE. It is not legal to ship any opened container to Monster Paint Products Ltd.
Any client trying to return a container of NON-SKID PAINT or LIQUIGUARD product back for restocking which has been opened or container damaged can be fined by the Federal Transportation Agency for transportation on hazardous wastes material. Monster Paint Products Ltd or www.Nonskidpaint.com is not responsible for these acts and the client committing such a crime is held dolly responsible. All materials must be in a resalable condition when arriving at the warehouse. Any charges for mislabeled boxes or fines are the clients returning the materials responsibilities.
Because application and conditions vary, and are beyond our control, we are not responsible for results obtained in using this product, even when used as suggested. The user should conduct tests to determine the suitability of the product for the intended use, (including liability for breach of warranty, strict liability in tort, negligence or otherwise) is limited exclusively to replacement of the product or refund of its price. Under no circumstance are we liable for incidental and consequential damages.
Some product lines that we market within North America are not available for export outside the domestic market. Because this is a contractual obligation with these manufacturers, there are no exceptions. If you order items that cannot be shipped to your shipping address, you will be advised. In this case, you can either supply a new shipping address or we can cancel the order at your request.